Terms and Conditions

By booking a service with DTB Property Care, you agree to the following terms and conditions.

1. Quotes & Pricing  

All quotes are based on the property being in a maintained and accessible condition at the time of service.  

Additional charges may apply for overgrown lawns, excessive green waste, difficult access, or extra services requested on the day.

2. Bookings & Confirmations  

All appointments must be confirmed prior to the scheduled service time.  

DTB Property Care reserves the right to cancel or reschedule any unconfirmed bookings.

3. Access to Property  

Clients must ensure safe and clear access to the property on the day of service, including unlocked gates and removal of obstacles such as toys, tools, rubbish, pet waste, or vehicles from service areas.

4. Weather & Delays  

Services may be postponed due to unsafe weather conditions including heavy rain, storms, or excessively wet ground.  

In these cases, the appointment will be rescheduled to the next available date.

5. Payment Terms  

Payment is due on completion unless otherwise agreed.

Invoices not paid by the due date may incur reminder notices, interest and future services may be paused until payment is received.

6. Cancellations  

Cancellations with less than 24 hours’ notice may incur a cancellation fee, particularly where travel has already been scheduled.

7. Property Damage & Liability  

While all reasonable care is taken, DTB Property Care is not liable for damage caused by hidden objects, pre-existing property issues, or items left in service areas.  

Clients are responsible for notifying us of any fragile items, sprinkler heads, cables, or hazards before work begins.

8. Ongoing Maintenance Services  

For recurring clients, service frequency may vary slightly depending on weather, grass growth, and scheduling requirements.

9. Acceptance of Terms  

By booking a service, the client acknowledges and agrees to these terms and conditions.